Customer service administrator (German speaking)
London, W9
About Us
We are Mantis World, an award-winning B2B ethical clothing company with a passion for creating fashionable, high-quality garments that will be worn and loved for years to come. We create ‘blank’ apparel that can be decorated and personalised by our clients. So, if you’ve ever bought a t-shirt at a concert, from an independent brand or in a souvenir shop, you may own one of our products without even realising it.
Founded in 2000, we’ve gone from strength to strength and have proved that commercial manufacturing can happen in an ethical and sustainable manner with care to everyone in the supply chain.
We are now looking for a Customer Service Administrator (German Speaking) with outstanding customer service skills to join our team on a part-time basis, working 4.5 hours per day.
The Benefits
- Medicash plan
- Pension scheme
- Relaxed work environment
- 24 days’ holiday plus Bank Holidays pro rata
- Your birthday off (after one year of service)
- Lovely, open plan offices
- Work from home & office
This is an excellent opportunity for a dedicated and efficient German Speaking administrator with outstanding customer service skills to develop their career with an award-winning, and highly ethical, company.
Working as part of a friendly, sociable team, you will have the chance to join a fresh-thinking business and work part-time hours that fit around your other commitments.
What’s more, you will have the opportunity to attend workshops, events, road shows, webinars and conferences to support your understanding of the sector and your professional development.
The Role
As a Customer Service Administrator, you will predominantly be responsible for providing exceptional administrative support to the General Manager and Financial Controller.
Performing a variety of administrative tasks, including order processing and invoicing, you will work closely with the Associate Merchandiser with German bespoke orders.
You will also provide a high level of customer service whilst answering telephones and handling general enquiries. Being the first point of contact, you will respond to customers, auditors and authorities in a professional and efficient manner, dealing with all queries in an efficient and timely manner.
Additionally, you will:
- Liaise with German warehouse, auditors and authorities
- Translate to/from German
- Advise customers on stock availability and resolve any issues
- Ensure all sales leads are dealt with immediately and correctly
- Update and maintain customer records accurately
- Process with customer returns
About You
To join us as a Customer Service Administrator, you will need:
- Previous experience in a similar admin role
- Excellent customer service skills
- The ability to communicate fluently in both English and German
So, if you’re seeking your next challenge as a Customer Service Administrator, please apply via Careers@mantisworld.com.
